our people are a close-knit family

of some 100 staff - from near and far! Just like our cosmopolitan city, we’re a tapestry of cultures and nations - collectively we speak at least 12 languages. Our general manager is Jacqui Williams. Our service motto is ‘dare to care’. Our longest-serving people, Stanley, Lawrence and Ruby, have been with us as long as 34 years. We’re an independent South African, family-owned hotel, led by the pioneering Petousis family and ‘Mies Kitty’, the lively 90 year-old ‘grandmamma’ of Townhouse and our 2 sister hotels, the Vineyard and Oude Werf. For more about the Townhouse family and what we do, go to “care”.