1.2.1“Companies Act” means the Companies Act, No. 71 of 2008 and includes the regulations published under that Act, and any amendments to that Act and/or the regulations from time to time (if any);
1.2.2“Data” means all data provided by you to us, including your Personal Information;
1.2.3“ECTA” means Electronic Communications and Transactions Act 25 of 2002 and includes the regulations published under that Act, and any amendments to that Act and/or the regulations from time to time (if any);
1.2.4“Personal Information” has the meaning assigned to that term in the POPI Act;
1.2.5“Processing” has the meaning assigned to that term in the POPI Act;
1.2.6“Platforms” means the https://www.townhouse.co.za website, and the mobile app “Genie-Self Service Portal”;
1.2.7“POPI Act” means Protection of Personal Information Act No. 4 of 2013 and includes the regulations published under that Act, and any amendments to that Act and/or the regulations from time to time (if any);
1.2.8“RSA” means the Republic of South Africa;
1.2.9“Services” means all the services offered via our Platforms; and
1.2.10“Terms and Conditions” means the terms and conditions for use of our Services displayed on the applicable Platform.
2. PROCESSING OF DATA
2.1Categories of Data We Collect:
In order to use our Services you may be required to provide us with the following Data:
2.1.1your full name;
2.1.7next of kin’s name; and
2.2Why we Process your Data:
2.2.1The reason we Process your Data is to –
126.96.36.199assist with booking a room;
188.8.131.52facilitate check-in and check-out procedures;
184.108.40.206provide information to you about the Services;
220.127.116.11conduct market research;
18.104.22.168compile statistical and/or data analyses;
22.214.171.124give effect to any communication received from you, which may include instructions, requests, queries, complaints and questions;
126.96.36.199update our records and/or your contact details;
188.8.131.52tailor our Platforms to accommodate current market trends and/or demands;
184.108.40.206for the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of Townhouse, its affiliated companies, contractors, franchisees, and employees or service providers; and
220.127.116.11generally to render our Services, as offered on our website.
2.3Use of Personal Information for statistical purposes:
2.3.1As permitted by ECTA, Townhouse may use Personal Information collected to compile profiles for statistical purposes. No Personal Information contained in the profiles or statistics will be able to be linked to any specific user.
2.3.2To this end, we anonymise and aggregate your Personal Information. We may share this anonymised Personal Information with our trusted partners to facilitate their related endeavours, which may prove to benefit you, by promoting your preferences.
2.4Tracking and cookies:
2.4.1We may use Google Analytics and/or other tracking methods. Some of those methods may use “cookies”. A cookie is a small file, which asks for permission to be placed on the hard drive of your computer. Once you agree, the file is added and the cookie assists the web traffic analysis or your visits to a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about the webpage traffic and improve our Services in order to tailor them to our customers’ needs. We only use this information for statistical analysis purposes. In no way do cookies give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
2.4.2Most web browsers automatically accept cookies and you may modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our Services. A relevant Google policy applies towards the use of Google Analytics;
2.5Mobile Device ID’s
If you are making use of either of Vineyard’s mobile applications, Vineyard uses mobile device IDs (the unique identifier assigned to a device by the manufacturer), or Advertising IDs (for iOS 6 and later), instead of cookies, to recognize you. Vineyard does this to store your preferences and track your use of Vineyard’s mobile applications. Unlike cookies, device IDs cannot be deleted, but Advertising IDs can be reset in “Settings” on your iPhone.
2.6Third Party Payment Processor
2.6.2Vineyard is not responsible for and gives no warranties or makes any representations in respect of the privacy policies or practices of linked or any third party or advertised web sites, including but not limited to its third party payment processor.
2.7How we collect your Data:
2.7.1Vineyard shall collect Data from among others, the following sources:
18.104.22.168our correspondence (in any form) with you;
22.214.171.124when you connect with us via any social media platform (including but not limited to Facebook, LinkedIn, Youtube and Twitter);
126.96.36.199any forms you complete for Townhouse’s purposes; and
188.8.131.52when you use and enjoy any of Townhouse’s Services that require you to make your Data available to us.
2.7.2Vineyard shall collect your Data directly from you, except to the extent that:
184.108.40.206the Data is contained in or derived from a public record or has deliberately been made public by you; or
220.127.116.11you consent to us collecting the Data from another source.
2.7.3Accordingly, you appreciate that in order for Townhouse to provide you with the Services, it is reasonably necessary for:
18.104.22.168you to directly submit your Data to Townhouse, as contemplated in 2.7.1 above; and
22.214.171.124Townhouse to obtain your Data indirectly in from the sources in clause 2.7.2 above, and
2.8Where we store your Data:
The Personal Information which we collect from you may be stored in the RSA, may be disseminated to, and stored at a destination outside the RSA and/or by way of cloud storage.
2.9To whom do we disseminate your Data:
2.9.1Townhouse may disseminate your Data to any of our affiliates, as that term is defined in the Companies Act, to our and their employees, to our third party service providers and contractors licensees and franchisees for the purposes specified in clause 3.
2.9.2In addition to the above, Townhouse may disseminate your Data to third parties (inside and/or outside the RSA) with whom we have commercial relationships, for business, marketing, and related purposes.
2.9.3Notwithstanding the above, Townhouse shall disseminate your Data to the relevant third parties concerned should one of the following occasions transpire, if:
126.96.36.199Townhouse is legally obligated in terms of statute to disseminate your Data;
188.8.131.52Townhouse reasonably believes in good faith that the dissemination of the Data is reasonably necessary to protect the property and/or rights of Townhouse, third parties and/or the public at large; and/or
184.108.40.206you furnish Townhouse with express consent to disseminate your Data to an identifiable and authorised entity and/or person.
2.9.4In respect of clauses 2.9.1 and 2.9.2 above, Townhouse acknowledges and accepts that in terms of section 21(1) of the POPI Act, we must conclude a written contract with the entity and/or person processing the Personal Information on our behalf (the “operator”). Such written contract shall ensure that the operator, which processes the Personal Information shall establish and maintain the security measures referred to in section 19 of the POPI Act.
2.9.5You hereby acknowledge that if you send us a request (for example via a support email or via our feedback mechanisms) we reserve the right to publish it on our Platforms, which shall enable us to convey our response and/or clarify an issue to you, clients and potential clients.
2.10What happens if you refuse to provide us with Data:
2.10.1If you do not provide us with the Data that we request, some or all of the following may happen:
220.127.116.11we may not be able to provide our Services to you, at the standard at which we usually deliver, or at all; and/or
18.104.22.168we may be unable to tailor our Platforms to reflect popular trends and demands and accordingly we may fail to provide you with the experience you require.
2.10.2Should you fail to provide us with any mandatory Data that we request in order for us to effectively render our Services, we reserve the right to discontinue providing you with our Services.
2.11Processing of Personal Information:
Townhouse undertakes to Process the Personal Information in accordance with the POPI Act.
3. PROTECTION OF YOUR DATA
3.1Townhouse shall take reasonable precautions to protect your Data from unauthorized use and disclosure. In this regard, Townhouse undertakes not to sell, rent or lease your Data to unauthorised third parties for their independent use, without your consent.
3.2Townhouse shall take reasonable technical, administrative and physical measures to protect Data contained in Townhouse’s database against misuse, loss, damage, unauthorised alteration and/or destruction, unlawful access and Processing (the “Risks”).
3.3Townhouse is aware of the Risks and has put appropriate safeguards in place to mitigate the identified Risks. Townhouse regularly verifies that the safeguards are effectively implemented and ensures that the safeguards are reasonably continually updated in response to new risks or deficiencies in previously implemented safeguards.
3.4Keep in mind however, that no method of transmission over the internet, or method of electronic storage is 100% secure. Therefore, while Vineyard shall strive to use commercially acceptable means to protect your Personal Information, Townhouse cannot guarantee its absolute security.
3.5Accordingly, Townhouse provides no guarantees that the Platforms will be free of observance by third parties, viruses or any other contaminating or destructive properties and you hereby accept sole risk and responsibility in respect of the use of the Platforms.
3.6Townhouse cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you may utilize to send e-mails and submit Data to Townhouse over the internet.
3.7You are responsible for ensuring that the computers, electronic devices and electronic communication methods that you utilize will provide adequate security for communicating with Townhouse.
3.8Townhouse shall not be held liable for unauthorised access or distribution of your password. It is your responsibility to choose secure passwords and to keep them safe. Townhouse cannot be held responsible for Data that is compromised due to an insecure or stolen or breached password. If you are authenticating with Townhouse via a third party, those passwords must also be secured at your own risk.
4. DIRECT MARKETING
4.1Townhouse may send you direct marketing communications and information about our Services and/or properties similar in nature to those in which you initially displayed an interest.
4.2These communications may be sent in various forms, including e-mail, SMS and phone calls. If you indicate a preference of communication, we will endeavour to use that method whenever practical to do so.
4.3If you do not wish to receive our direct marketing, you may simply opt out by emailing an email of your intention to Opt-Out to email@example.com and Townhouse shall remove and delete your Personal Information from our mailing list.
5. UPDATING YOUR DATA
5.1You shall ensure that the Personal Information is complete, accurate, not misleading and updated where necessary from time to time.
5.2In the event that you wish to update or amend the Data that you have submitted to us, you may email us the amended Data to firstname.lastname@example.org and Townhouse shall update your Data and our mailing list accordingly.
6. RETENTION OF YOUR DATA
The period for which Townhouse will retain your Data will depend on the purposes for which the Data was collected, whether you have requested deletion of the Data, applicable limitation periods stipulated in POPI or other legislation, whether any legal or regulatory obligations require the retention of the Data and good practice or our business interests. We will not retain Data about you for longer than is necessary to fulfil the purposes for which the Data was collected.
8. INTELLECTUAL PROPERTY
Any and all intellectual property, howsoever constituted, in respect of the Platforms is the sole and exclusive property of Townhouse, and you irrevocably and unconditionally undertake in favour of Townhouse that you shall not, under any circumstances whatsoever, infringe our rights to such intellectual property or challenge or dispute Townhouse’s right to such intellectual property.
9. LINKS TO OTHER WEBSITES
9.1The Platforms may contain links to other websites. Townhouse is not responsible for the privacy practices of these websites and you are obliged to familiarise yourself with the terms and conditions and privacy policies of these other websites.
9.2Should you share our Platform or Townhouse content on any social media platform such as Facebook, Twitter and LinkedIn, your activity may be visible to third parties depending on your privacy settings chosen by you on the applicable social media platforms.
12. APPLICABLE LAW
<p>The terms and conditions shall be governed by the laws of the Republic of South Africa .The user hereby consents to the exclusive jurisdiction of the courts of South Africa in respect to any disputes arising out of or in connection with this website, or these terms and conditions or nay matter related to or in connection therewith.</p>
You hereby irrevocably and unconditionally consent to Townhouse providing all your Personal Information to its successor in title for the purpose of carrying on the business of Townhouse.